Order shows delivered, never arrived
| Step | By | When | Entry |
|---|---|---|---|
| Request | Customer | Tue 9:12 am | Our order shows delivered on Monday. Nothing reached our dock and we need it by Friday. |
| Work | Customer service | Tue 11:40 am | Traced the carrier scan. It was left at the wrong dock on the same street. Reshipped overnight. |
| Outcome | Customer service | Wed 8:05 am | Order received. The carrier was told about the dock label and the cause is noted on the account. |
Illustration, not a client record